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For more than three weeks, Gaza has faced an almost total internet blackout. The cables, cell towers, and infrastructure needed to keep people online have been damaged or destroyed as Israel launched thousands of missiles in response to Hamas attacking Israel and taking hundreds of hostages on October 7. Then, this evening, amid reports of heavy bombing in Gaza, some of the last remaining connectivity disappeared.
In the days after October 7, people living in Gaza have been unable to communicate with family or friends, leaving them unsure whether loved ones are alive. Finding reliable news about events has become harder. Rescue workers have not been able to connect to mobile networks, hampering recovery efforts. And information flowing out of Gaza, showing the conditions on the ground, has been stymied.
As the Israel Defense Forces said it was expanding its ground operations in Gaza this evening, internet connectivity fell further. Paltel, the main Palestinian communications company, has been able to keep some of its services online during Israel’s military response to Hamas’ attack. However, at around 7:30 pm local time today, internet monitoring firm NetBlocks confirmed a “collapse” in connectivity in the Gaza Strip, mostly impacting remaining Paltel services.
“We regret to announce a complete interruption of all communications and internet services within the Gaza Strip,” Paltel posted in a post on its Facebook page. The company claimed that bombing had “caused the destruction of all remaining international routes.” An identical post was made on the Facebook page of Jawwal, the region’s biggest mobile provider, which is owned by Paltel. Separately, Palestinian Red Crescent, a humanitarian organization, said on X (formerly Twitter) that it had lost contact with its operation room in Gaza and is “deeply concerned” about its ability to keep caring for people, with landline, cell, and internet connections being inaccessible.
“This is a terrifying development,” Marwa Fatafta, a policy manager focusing on the Middle East and North Africa at the digital rights group Access Now, tells WIRED. “Taking Gaza completely off the grid while launching an unprecedented bombardment campaign only means something atrocious is about to happen.”
A WIRED review of internet analysis data, social media posts, and Palestinian internet and telecom company statements shows how connectivity in the Gaza Strip drastically plummeted after October 7 and how some buildings linked to internet firms have been damaged in attacks. Photos and videos show sites that house various internet and telecom firms have been damaged, while reports from official organizations, including the United Nations, describe the impact of people being offline.
Damaged Lines
Around the world, the internet and telecoms networks that typically give web users access to international video calls, online banking, and endless social media are a complicated, sprawling mix of hardware and software. Networks of networks, combining data centers, servers, switches, and reams of cables, communicate with each other and send data globally. Local internet access is provided by a mix of companies with no clear public documentation of their infrastructure, making it difficult to monitor the overall status of the system as a whole. In Gaza, experts say, internet connectivity is heavily reliant on Israeli infrastructure to connect to the outside world.
Amid Israel’s intense bombing of Gaza, physical systems powering the internet have been destroyed. On October 10, the United Nations’ Office for the Coordination of Humanitarian Affairs (OCHA), which oversees emergency responses, said air strikes “targeted several telecommunication installations” and had destroyed two of the three main lines of communications going into Gaza.
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Prior to tonight’s blackout, internet connectivity remained but was “extremely slow and limited,” Access Now’s Fatafta says. People she has spoken to from Gaza say it could take a day to upload and send a few photos. “They have to send like 20 messages in order for one to go through,” Fatafta says. “They are desperately—especially for Gazans that live outside—trying to get through to their families.”
“Every time I try to call someone from family or friends, I try to call between seven to 10 times,” says Ramadan Al-Agha, a digital marketer who lives in Khan Yunis, a city in the south of the Gaza Strip. “The call may be cut off two or three times,” he told WIRED in a WhatsApp message before the latest outages. “We cannot access news quickly and clearly.” People in the region have simultaneously faced electricity blackouts, dwindling supplies of fuel used to power generators, and a lack of clean water, food, and medical supplies. “It is a humanitarian disaster,” Al-Agha says.
Connectivity in Gaza started to drop not long after Israel responded to the October 7 Hamas attack. Rene Wilhelm, a senior R&D engineer at the nonprofit internet infrastructure organization Ripe Network Coordination Center, says based on an analysis of internet routing data it collects that 11 Palestinian networks, which may operate both in the West Bank and Gaza Strip, began to experience disruption after October 7. Eight of the networks were no longer visible to the global internet as of October 23, Wilhelm says. Ahead of this evening’s blackout, there was around 15 percent of normal connectivity, according to data from Georgia Tech’s Internet Outage Detection and Analysis project. That dropped to around 7 percent as reports of the blackout circulated.
One office belonging to Paltel in the Al Rimal neighborhood of Gaza City has been destroyed in the attacks, photos and videos show. Floors have been destroyed and windows blown away in the multistory building, and piles of rubble surround the entrances. (It is unclear what equipment the building housed or how many floors Paltel occupied.) Another internet provider, AlfaNet, is listed as being based in the Al-Watan Tower. The company posted to its Facebook page on October 8 that the tower had been destroyed and its services have stopped, with other online posts also saying the tower has been destroyed.
Multiple Palestinian internet and telecoms firms have said their services have been disrupted during the war, mostly posting to social media. Internet provider Fusion initially said its engineers were trying to repair its infrastructure, although it has since said this is not continuing. “The network was destroyed, and the cables and poles were badly damaged by the bombing,” it wrote on Facebook. JetNet said there had been a “sudden disruption” to access points. SpeedClick posted that the situation was out of its control. And HiNet posted that it has “no more to offer to ensure” people could stay online following “the attacks and destruction our internet servers have suffered.”
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Across Paltel’s network on October 19, according to an update shared by the Office for the Coordination of Humanitarian Affairs, 83 percent of fixed line users had been disconnected, with 53 percent of sites providing fixed line connections also being offline. Half of the company’s fiber optic internet lines in Gaza weren’t operational, the update says. The connectivity disappeared this evening, according to Paltel’s Facebook post, which says there has been a “complete interruption” of all its services. Paltel, AlfaNet, Fusion, and SpeedClick could not be reached or did not respond to requests for comment.
Lost Connections
In recent years, governments and authoritarian regimes have frequently turned to shutting down the internet for millions of people in attempts to suppress protests and curtail free speech. Targeting the communications networks is common during conflicts. During Russia's war in Ukraine, its forces have decimated communications networks, tried to take over the internet, and set up new mobile companies to control information flows. When Hamas first attacked Israel on October 7, it used drones to bomb communications equipment at surveillance posts along the borders of the Gaza Strip.
Monika Gehner, the head of corporate communications at the International Telecommunication Union, says the body is always “alarmed” by damage inflicted on any telecommunications infrastructure during conflicts. The ITU, the United Nations’ primary internet governance body, believes “efficient telecommunication services” are crucial to peace and international cooperation, and its secretary-general has called for respecting infrastructure in the Middle East, Gehner says.
Officials in Israel have consistently claimed they are targeting Hamas militants within Gaza, not civilians, while responding to the Hamas attacks, which killed more than 1,400 people in Israel. The Hamas-run Health Ministry within Gaza has said more than 7,000 people have been killed there and released a list of names. A spokesperson for the Israel Defense Forces did not respond to WIRED’s questions about internet disruptions within Gaza.
Hanna Kreitem, a senior adviser for internet technology and development in the Middle East and North Africa at the Internet Society, an open internet advocacy nonprofit, says Palestinian firms have a “big reliance” on Israeli internet firms. “Palestinians are not controlling any of the ICT infrastructure,” says Mona Shtaya, a non-resident fellow at the Tahrir Institute for Middle East Policy. Mobile networks in the Gaza Strip rely on 2G technologies. Al-Agha, the digital marketer, shared a screenshot showing mobile internet speeds of 7.18 kilobytes per second; average mobile speeds in the US in 2022 were 24 megabits per second, according to mobile analytics firm Statista.
“The internet is vital in times of war in crises,” says Fatafta, the Access Now policy manager, who adds that there can be “terrible consequences” linked to connectivity blackouts. The UN’s OCHA said rescue workers have had a harder time “carrying out their mission” partly due to the “limited or no connection to mobile networks.” Al-Agha says he has lost some clients due to the disruptions. The lack of connectivity can obscure events that are happening on the ground, Fatafta says. News crews have told WIRED they have footage from the ground but are “losing the story because of the internet.”
Kreitem says that a lack of electricity and access to the equipment will have made an impact on top of any physical damage to communications networks. “We don't know how many of the people that actually operate these networks are still alive,” Kreitem says. “The network operators are part of the world there, there's no place for them to run. They are as affected as any other person.”
