Tag Archives: support

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The independent woman who taught me to be resourceful by sending me to the …

As the guy in my family who writes for WIRED, I often act as tech support. When relatives want to know what phone to buy or why the Wi-Fi sucks in the back room, they ask me. I recently discovered that an elderly family member was being charged more than …